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1.1 ÌýÌý The University has a duty to the public to use its best endeavours to ensure that students and graduates of its professionally qualifying programmes are fit to practise.

1.2ÌýÌýÌý In the context of this policy, fitness to practise is interpreted to mean that a person has the skills, knowledge, character and health to undertake their professional role safely and effectively.

1.3ÌýÌýÌý The University seeks to promote entry to its programmes to as wide a range of individuals as possible, in so far as consistent with the above principle.

1.4ÌýÌýÌý The University will not discriminate on the grounds of health or of disability where it can be demonstrated that an applicant or student undertaking a relevant programme is capable of practising safely and effectively without supervision.

1.5ÌýÌýÌý The University recognises that individuals in an early stage of their career need to be supported to develop a full understanding of the standards of professional conduct, performance and ethics that apply to the profession with which they are seeking to register/enter. Fitness to Practise procedures should provide for support to students, to enable them to learn from mistakes, but must also identify those who give cause for concern.

1.6ÌýÌýÌý Cases will be treated on an individual basis, and with due consideration for fairness and equity.

1.7ÌýÌýÌý The University is committed to providing a safe and protected environment for all its students and staff. Under its responsibilities for safeguarding, the University is committed to safeguarding children, young people and vulnerable adults. In exercising this responsibility, the University will take all reasonable means to prevent harm from occurring; to protect people, especially vulnerable adults and children, from that harm, and to respond appropriately when it receives reports of harm.

1.8ÌýÌýÌý References within these regulations to any University officer shall include his or her properly appointed nominee.

2.1ÌýÌýÌý Fitness to practise concerns may arise from disciplinary or misconduct issues, from health related or disability issues, or from reported professional capability issues. Different procedures may apply in each case.

2.2ÌýÌýÌý The University will seek information about character, health and disability prior to admitting students. Clear information about this will be published in the prospectus.

2.3ÌýÌýÌý In seeking information on character, the University will consider information provided in the character reference and will seek information about criminal conviction or caution at the point of application.

2.4ÌýÌýÌý All students of the University are required to declare whether or not they have a conviction or caution as part of the annual student matriculation process. Additionally, some programmes may require students to self-certify annually their continuing fitness to practise; this will be made clear in Admissions procedures.ÌýÌý

2.5ÌýÌýÌý Wherever possible, issues relating to fitness to practise will be dealt with as part of the University’s standard procedures, or at the programme level. However, where a judgement is made that such consideration is not appropriate, there is provision for referral to a Fitness to Practise Panel, and the provisions of this policy will apply. A panel will be convened on the advice of the University Secretary.

2.6ÌýÌýÌý A panel will consider cases relating to fitness to practise where a student or applicant’s fitness to practise may be impaired due to factors, including, but not limited to:

• A criminal conviction that is outwith the provisions of the Rehabilitation of Offenders Act.
• Allegations of unprofessional or unethical conduct, including conduct outwith the University.
• A declared disability.
• A health condition with the potential to affect fitness to practise.
• Negligence or lack of capability in the required upholding of professional standards, including those set out in the Student Teacher Code (GTCS).

2.7ÌýÌýÌý Such panel will have delegated authority to consider, and come to a judgement on:

• the admission of students with criminal convictions, disabilities or health conditions that might affect fitness to practise;
• continued progress of students for whom a criminal conviction is disclosed during the course of their programme;
• continued progress of students who acquire a disability or potentially chronic health condition during the course of their programme;
• continued progress of students who are found to have acted unprofessionally or unethically during the course of their programme;
• continued progress of students where concern is raised regarding their capability in terms of demonstrating necessary professional standards, and/or where the University’s reputation may be placed at risk.

A panel may also, as a result of its operation, identify and remit particular issues for discussion and/or review by the Student Experience Committee, the School Academic Board, or other formal group concerned with practice-based learning, as appropriate.

2.8ÌýÌýÌý Fitness to Practise panels will be constituted in line with the provisions of paragraphs 6.2-6.4 below. Only suitably trained people will act as panellists. A pool of potential panellists will be maintained by the University, and regular training arranged.

2.9ÌýÌýÌý A record of the Panel’s proceedings will retained by the University Secretary, and processed in line with Data Protection legislation.

Applicants declaring a disability

3.1ÌýÌýÌý The application will first be considered on its academic merits, in line with the University’s Admissions’ regulations.

3.2ÌýÌýÌý Where applicants meet the academic criteria, staff of the Admissions department will discuss with the Admissions Tutor whether the applicant’s support needs can be met.

3.3ÌýÌýÌý If additional support is identified as being likely to be required, the Admissions Tutor will discuss the application with the Academic Disabled Students Co-ordinator and the Disability Service.

3.4ÌýÌýÌý If there is any concern that the applicant’s support needs cannot be met, this must be discussed with the applicant. In the majority of cases, it is expected that dialogue with the applicant will establish what adjustments can or cannot be made.

3.5ÌýÌýÌý More difficult cases will be referred to the Dean of School, who should consult the University Secretary. The University Secretary will decide whether to refer the matter to the Fitness to Practise Panel.

Criminal conviction or caution

3.6ÌýÌýÌý Where an applicant has declared a criminal conviction or caution, staff in the Admissions department will ask the applicant for further details about the conviction/caution, and forward the information to the Head of Admissions for an initial risk assessment.

3.7ÌýÌýÌý The Head of Admissions (or nominated alternative) will follow the Process for Declaration of Criminal Convictions & Protection of Vulnerable Groups (PVG) Management to assess whether the conviction is one that would affect the applicant’s fitness to practise as defined by the regulating body, and make recommendation thereafter to the University Secretary.

3.8ÌýÌýÌý If the conviction is assessed as having the potential to affect the applicant’s suitability for registration, as set out in the professional body’s Code of Conduct or Code of Ethics (or equivalent code), the University Secretary will discuss the matter with the Head of Division and/or Dean of School. Following the outcome of that discussion, the University Secretary will determine whether to convene a Fitness to Practise Panel. Written records of the reasons for such decision will be retained.

3.9ÌýÌýÌý Where a caution or conviction is disclosed through the Disclosure Scotland process or the PVG Scheme, the counter-signatory will consult with the School Manager, who will consult in line with the provisions of paragraph 3.8 above, and make recommendation to the University Secretary. The University Secretary will determine whether the matter is referred to a Fitness to Practise Panel.

3.10Ìý In considering the matter, the University Secretary will come to a view based on the factors assessed in the risk assessment, including, amongst other factors:

• The number and nature of offences or misconduct.
• The seriousness of the offence or misconduct.
• When the offences or misconduct occurred.
• Any information provided by the applicant in mitigation.
• The applicant’s character and conduct since the offence occurred.

3.11Ìý Professional Accreditation Bodies, including the General Teaching Council for Scotland (GTCS), produce standards of conduct, performance and ethics that are expected in the behaviour of applicants and students, and where absent, would likely affect their admittance to the profession concerned, as well as standards of proficiency for these professions. The following, while not an exhaustive list, provides guidance on the type of behaviour that, if proven, is likely to lead to an applicant not being admitted, or a student being rejected or required to withdraw from a programme:

• Violence against a person or property.
• Serious public disorder.
• Use of firearms.
• Dishonesty in academic studies.
• Sexual misconduct.
• Inappropriate contact or relationships with young persons of school age.
• Misuse and/or illegal supply of drugs, or the misuse of alcohol.
• Making, viewing or accessing illegal or inappropriate images of children or protected adults.
• Misuse of social networking.
• Offences involving dishonesty
• Offences that carried a prison sentence

Decision not to admit

3.12Ìý In line with the principles and procedures set out above, a range of decisions may be taken in relation to admitting a candidate to a professionally registerable programme of the University, namely:

• Admit the applicant
• Admit the applicant, subject to provision of specified adjustments and / or support or conditions.
• Defer entry for one year (where this would provide additional information relevant to the decision making process).
• Not admit the applicant.

3.13Ìý An individual who has been the subject of a decision not to admit for reasons of fitness to practise may appeal that decision.

3.14Ìý Should an individual be admitted subject to conditions, the individual must comply with those conditions. Should the student be in breach of those conditions at any point during their academic career, the student will be referred back to a Fitness to Practise Panel immediately.

4.1ÌýÌýÌý All students of the University are subject to the jurisdiction of the Principal in respect of their studies and their conduct. It is a condition of entry to the University that each student shall conform to the published rules and regulations.

4.2ÌýÌýÌý Students on professional programmes should be aware that their conduct outside the academic or professional environment, including their private lives, may have an impact on their fitness to practise, as set out in the requirements of the professional body governing their programme of study. Such requirements are designed to ensure that students’ behaviour justifies the trust that members of the public place in their profession.ÌýÌý

4.3ÌýÌýÌý Fitness to practise is distinct from support for study (or fitness to study) processes. A disciplinary matter might lead to fitness to practise proceedings if the behaviour that led to disciplinary action against the student calls into question the student’s fitness to practise.

4.4ÌýÌýÌý A student may be referred to the University's Fitness to Practise procedure through a number of routes, which include the Programme Committee, a Disciplinary Committee or directly following a complaint or concern raised with the University Secretary.

4.5ÌýÌýÌýÌý If the issue leading to the fitness to practise concern is sufficiently serious, the University Secretary may refer the matter to a Fitness to Practise Panel. This may be appropriate, for example, if the student has harmed, or is at risk of harming others, or if fitness to practise concerns have arisen following a criminal conviction.

4.6ÌýÌýÌýÌý In some cases, the University may need to take immediate action, particularly where a student is undertaking a practice placement. These may include, but not be limited to cases:

• involving a threat of serious harm to the student and/or others;
• involving gross misconduct/serious incidences of unprofessional behaviour;
• where a student has demonstrated unsafe practice;
• where the student’s mental health is at risk; or,
• cases raising serious safeguarding concerns.

4.7ÌýÌýÌý Should a student be on placement, or be just about to go on placement when a matter is raised under this Section of the Fitness to Practise proceedings, the Head of Division may prevent attendance at, or remove the student from, the placement with immediate effect if deemed appropriate.

4.8ÌýÌýÌý Where it is judged that the matter does not fall under the terms of the Regulations governing Discipline or Fitness to Practise, but constitutes a concern in terms of professional practice, the Programme Leader will be informed. Possible allegations in this category will be dealt with by the Programme Leader (and reported and considered at Programme Committee under Reserved Business).

4.9ÌýÌýÌý Where a Programme Committee has persistent concerns about a student’s conduct, which have not been satisfactorily resolved at local level by the Programme Leader, the Programme Leader may ask the University Secretary to convene a Fitness to Practise Panel.

4.10Ìý A referral or an allegation of concern about conduct must be made in writing, signed by the complainant and submitted to the University Secretary.

4.11Ìý Anonymous allegations will not normally be considered. In considering the allegation, the University Secretary may withhold the identity of the individual making the allegation if maintenance of confidentiality is considered appropriate.

4.12Ìý Where the conduct that is the subject of the complaint would constitute a breach of the disciplinary code, the matter will normally be dealt with under that Code.

4.13Ìý If the allegation is not dismissed, and the offence does not lead the Principal to suspend or exclude the student under the provisions outlined in section 4 of the University’s Regulations governing Discipline, the matter will be referred to the Dean of School. The Dean of School, or their properly appointed delegate, will consult with the University Secretary on whether or not the matter should be dealt with summarily, referred to a Disciplinary Committee, or referred directly to a Fitness to Practise Panel.ÌýÌý

4.14Ìý If the finding of the disciplinary procedure, either summary or Panel, is that the student has breached expected standards of conduct, including professional conduct, then the matter will be referred to a Fitness to Practise Panel. That will include those cases where it has been judged that there are mitigating factors, such as a diagnosed health condition.

4.15Ìý Where a separate disciplinary process is conducted before fitness to practise proceedings, the student will be provided with the opportunity to appeal the disciplinary outcome. If the student is disputing the facts of the case, the University will not start fitness to practise proceedings until the internal disciplinary procedure has concluded.

4.16Ìý Where a student’s fitness to practise is being considered because of previous findings under a disciplinary procedure, or as a result of a criminal conviction, a formal investigation of the facts is generally not necessary or required. The University will conduct an investigation where the facts of the case have not yet been established, or where further information is needed about the effects of the matter leading to concern about the student’s fitness for practice.

4.17Ìý If the police or courts are involved, the University will normally wait for the outcome of the investigation or proceedings before conducting an internal investigation. The University may need to take some form of temporary action in order to protect other students, staff members and service users. This is provided for under the University’s Disciplinary procedures, which would be invoked in such circumstances. The University will consider each case individually, weighing up the risk to others against the potential disadvantage to the student of what might be a long suspension while the criminal investigation is happening.

4.18Ìý Where a student is acquitted of a criminal offence, or where the criminal investigation has been dropped, the University may still take action under its disciplinary and/or fitness to practise process. If a student is convicted of a criminal offence, the role of the fitness to practise panel will be to determine whether the nature of the offence impairs the student’s fitness to practise.

4.19Ìý In those cases where the conduct reported as giving rise to concern is linked to a mental health condition, the case will normally be referred to the Fitness to Practise Panel as a health matter.

4.20Ìý Where a matter has been referred to a Fitness to Practise Panel, the Panel will be constituted as set out in Section 6.4 below. The proceedings of the Panel will be governed by the procedures set out in Section 6 of this policy.

4.21Ìý Legal representation will not be permitted at the Panel hearing.

4.22Ìý The standard of proof applied in considering the case will be the civil standard of proof, ie the balance of probabilities.

4.23Ìý A Fitness to Practise Panel has delegated authority to reach the following decisions, ie that:

1. The student continues on the programme.
2. The student continues on the programme but is cautioned, meaning that if any further fitness to practise issues arise in the following twelve months, the student will be dealt with for both matters.
3. The student continues on the programme subject to fulfilment of certain conditions as specified by the Panel (which conditions can include the requirement to attend specified courses or counselling if deemed appropriate).
4. The student is required to suspend study to allow time for medical investigations (for cases where unacceptable behaviour is linked to a mental health condition).
5. The student is required to suspend study for a period up to twelve months.
6. The student is advised to transfer to an alternative programme.
7. The student is asked to exit with an alternative award that does not permit the student to register with a regulatory body.
8. The student is required to withdraw.

4.24Ìý Should the student not comply with any conditions specified under Section 4.23 (iii) above, a further Fitness to Practise Panel may be convened immediately to review the case and impose any further conditions or reach a different decision as the Panel deems necessary.

5.1ÌýÌýÌý In the context of this policy statement, the requirement for an individual to be in good health does not mean that they do not have a disability or health condition. Many disabled people and those with long-term health conditions are able to practice safely with or without adjustments to support their professional practice.

5.2ÌýÌýÌý It is recognised too that a disability may emerge after admission to a programme, that an existing health condition may worsen or that a student on a programme may acquire a disability.

5.3ÌýÌýÌý In considering whether a disability has the potential to affect a student’s fitness to practise, the Programme Leader should first discuss the student’s individual needs with the student and the Academic Disabled Student Co-ordinator to explore what extra support may be required from both the University and/or placement providers. Students with undiagnosed disabilities and/or specific learning difficulties will be advised to contact Student Services to arrange to meet a Disability Adviser for further assessment, for example by an external agency, eg Royal National Institute for the Blind, or an Educational Psychologist.

5.4ÌýÌýÌý Where there is doubt about whether effective support can be provided by both the University and/or the placement provider, the matter will be discussed by the Programme Committee under Reserved Business. The Programme Committee may refer the case to the Fitness to Practise Panel, via the University Secretary.

5.5ÌýÌýÌý Health conditions may develop that affect fitness to practise. Short-term conditions will be dealt with by the Programme Leader through the normal extenuating circumstances procedures. Where a student has missed periods of placement due to ill health, the Programme Leader will discuss a revised programme of study with the student to allow them to catch up on missed work. In some cases, it may be necessary to defer study for up to a year.

5.6ÌýÌýÌý It is essential that students notify staff immediately should they contract a communicable disease. Normally, arrangements will be put in place in line with national/professional body protocols. This will be discussed between the Programme Leader, student and placement supervisor.

5.7ÌýÌýÌý Mental health conditions may be short or long term. The primary responsibility of the University is to support the student to ensure the best chance of recovery. However, a decision may be taken that it is advisable to postpone periods of placement until the student’s condition has stabilised.

5.8ÌýÌýÌý While it is expected that the Programme Leader will attempt to support the student informally where possible, if it is judged that the student may not be safe to go on placement, or if a placement supervisor raises such a concern during placement, a referral will be made to the Fitness to Practise Panel.

5.9ÌýÌýÌý In the interests of a student’s, or another person’s safety, including pupil safety, the University may act to suspend a student temporarily, pending the outcome of Fitness to Practise proceedings in order to remove the student from placement or prevent them from starting a placement.

5.10Ìý If the Student Counselling and Wellbeing Service becomes aware that a student’s condition may pose a risk to the safety of a child or young person in their care, the Programme Leader will be informed. The terms of the University’s Counselling service client confidentiality agreement will state clearly that this is a possibility.

5.11Ìý In all the above cases, the University may require independent medical reports and / or occupational health assessments. Students may be suspended temporarily while reports are sought.

5.12Ìý A Fitness to Practise Panel will not normally be convened until reports are available. However, where a student refuses to attend an occupational health assessment, the Panel may proceed on the basis that the student has refused to provide evidence of his or her fitness to practise.

5.13Ìý The following decisions are possible:

1. The student continues on the programme.
2. The student continues on the programme with suitable adjustments made to accommodate the student’s needs.
3. The student continues on the programme under supervision with a time period set for review.
4. The student is required to suspend study to allow time for a health condition to improve or to allow time for suitable arrangements to be put in place to accommodate the student’s needs.
5. The student is advised to transfer to an alternative programme.
6. The student is asked to exit with an alternative award that does not permit the student to register with a regulatory body.
7. The student is required to withdraw.

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6.1ÌýÌýÌý A Fitness to Practise Panel may be convened to consider issues of health, capability or character concerning an applicant to, or a student studying on, a programme leading to professional registration.

6.2ÌýÌýÌý The University Secretary will appoint the members of the Fitness to Practise Panel, and invite one of them to act as Convener. The University Secretary will appoint a secretary to the Panel and will arrange for a note of the proceedings to be taken. The Panel may seek advice from a qualified lawyer.

6.3ÌýÌýÌý The Panel will include at least one external, professional representative.

6.4ÌýÌýÌý Normally, a Panel will include the following:

• One senior academic member of staff (Convener).
• One external, professional representative.
• Programme Leader/designated signatory for the professional outcome or a suitable substitute suggested by the Programme Leader. Ìý Ìý Ìý Ìý Ìý Ìý Ìý

6.5ÌýÌýÌý The Panel will rely only on evidence presented at the hearing. If the hearing concerns a student who has previously been the subject of a disciplinary investigation in relation to the same matter, the confirmed report of that investigation will be provided as evidence.

6.6ÌýÌýÌýÌý The panel shall conduct its proceedings according to the principles of natural justice in that it will seek to act fairly, no person may be a judge in his or her own case and the person subject to the hearing shall have access to all the evidence used by the panel in reaching its decision.

6.7ÌýÌýÌýÌý The person who is the subject of the hearing shall have the right to appear before the panel, and to be accompanied by one other person of their choice. Representation external to the University will not be permitted in the context of this procedure.

6.8ÌýÌýÌý The standard of proof will be the civil standard, ie the balance of probabilities. If the members of the Panel cannot agree, the verdict of the Panel will be that of the majority of its members. In cases where the Panel is split evenly, the Convener shall have the casting vote.

6.9ÌýÌýÌý The Panel may ask for additional enquiries to be undertaken where it considers that this will aid its consideration of the case.

6.10Ìý If two or more students are involved in related misconduct, the Panel may at its discretion deal with their cases together.

6.11Ìý The evidence presented at the hearing will normally be written evidence which will be provided to the Panel no fewer than 7 days before the Panel is due to meet. The person who is the subject of the hearing will be advised of the date of the hearing no fewer than 14 days prior to the scheduled date of the hearing. The student or applicant will be provided with copies of the documents being provided to the Panel, and will be invited to provide the Panel with any further information that they would wish the Panel to consider.

6.12Ìý The Panel will refuse to admit evidence that is in its opinion irrelevant to the matter under discussion.

6.13Ìý The Panel shall have power to adjourn a hearing to another date, as it thinks fit.

6.14Ìý At the termination of the proceedings, the Convener of the Panel will issue a short report, summarising the discussion and setting out the Panel’s decision and reasoning. A copy of the report will be sent to the person who is the subject of the hearing.

6.15Ìý The Principal has the power to suspend the activity of the Fitness to Practise Panel at any time should he or she believe it appropriate to do so on the advice of the University Secretary.

7.1ÌýÌýÌý An individual may appeal against the decision of a Fitness to Practise Panel.

7.2ÌýÌýÌý An appeal must be made to the University Secretary within twenty-eight days of the conclusion of the proceedings. The appellant must set out in writing the grounds on which the appeal is based.

7.3ÌýÌýÌý There will be no entitlement to a rehearing of the case, which will be allowed only in exceptional circumstances.

7.4ÌýÌýÌý The appellant must submit the appeal in writing, addressed to the Principal. Arrangements will be made for the Principal to consider whether a prima facie case exists on the basis that:

• there has been demonstrably an irregularity in the Fitness to Practise procedure;
• evidence has become available that it was not reasonable to present during the original hearing.

7.5ÌýÌýÌý In the event that a re-hearing is judged appropriate, an appeal panel will be convened.

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7.6ÌýÌýÌýÌý The University Secretary shall appoint an appeal panel and the appeal panel shall consist of members drawn from the following:

• Deputy Principal (Convener)
• Dean of School
• Non-academic member
• Professional body/external representative

The appeal panel shall conduct its proceedings according to the principles of natural justice in that it will seek to act fairly, no person may be a judge in his or her own case and the appellant shall have access to all the evidence used by the panel in reaching its decision.

7.7ÌýÌýÌýÌý The appellant shall have the right to appear before the appeal panel and to be accompanied by one other person of his or her choice. Representation external to the University will not be permitted in the context of this procedure.

7.8ÌýÌýÌýÌý The Convener of the Fitness to Practise Panel concerned with the case shall be invited, prior to the meeting, to submit to the appeal panel comments relevant to the case under discussion, and may be invited to attend part or all of the meeting of the appeal panel at which the case is being considered.

7.9ÌýÌýÌýÌý Any person called to give evidence to the appeal panel will be given at least 72 hours’ notice of the time and place of the hearing. Copies of written submissions will also be made available to all parties prior to the hearing.

7.10ÌýÌý In the event that the appellant is unable to attend the appeal panel due to illness, the meeting will be rescheduled.

7.11ÌýÌý The appeal panel shall meet normally within one calendar month (excluding University vacations) of the referral, and communicate its conclusions to appellant and the subject area concerned within one calendar month of its being convened. The University Secretary will keep all parties informed of progress and will advise of any necessary extension of the timescale, for example, if an adjournment in the proceedings is necessary.

7.12Ìý The appeal panel hearing the appeal may overturn the finding of the original Fitness to Practise Panel. In particular, a finding may be overturned in the light of new evidence; or where it is found that the original hearing was not conducted fairly; or where the finding was unreasonable in the light of the findings of fact. The appeal panel may impose any additional sanction they deem necessary.

7.13ÌýÌýÌýÌý The decision of the appeal panel shall be final within the University.

8.1ÌýÌýÌý The University’s internal procedures having been exhausted, an individual may seek review of his/her case by an independent person, the Scottish Public Services Ombudsman [SPSO].

8.2ÌýÌýÌý The Ombudsman is independent and their staff will advise whether the complaint is one that they can investigate. Normally the student will have to tell the Ombudsman about his/her complaint within 12 months of first knowing about the problem about which they are complaining, although the Ombudsman may look at complaints outside this limit if they think there is good reason to do so.

8.3ÌýÌýÌý There are some restrictions on what the Ombudsman can investigate. If the complaint is appropriate to their office and is investigated, the Ombudsman’s staff will send details of how this will be done.

8.4ÌýÌýÌý The complaint should be submitted in writing to the Ombudsman, and should include any relevant documents including correspondence with the University and the University’s response to the complaint. This can be sent to the Ombudsman without cost at the freepost address given below. A student may discuss the complaint with an Investigator at the SPSO before deciding to submit.

8.5ÌýÌýÌý The Scottish Public Services Ombudsman has an online complaint form accessible through the website although papers in support of the complaint would still have to be supplied to the Ombudsman by post or other means. The Scottish Public Services Ombudsman can also supply paper complaint forms direct to complainants.

8.6ÌýÌýÌý Further information may be accessed through the Scottish Public Services Ombudsman website or by calling her office for advice. Contact details are below.

Scottish Public Services Ombudsman

4 Melville Street, Edinburgh, EH3 7NS

Freepost address

Scottish Public Services Ombudsman

Freepost EH641, Edinburgh, EH3 0BR

Phone 0800 377 7330

Fax 0800 377 7331

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email Scottish Public Services OmbudsmanÌý

Text: 0790 049 4372