Sport and Fitness | You Said We Did
Here at QMU Sports, we are continually trying to provide a better service by listening to the feedback provided by our customers. Here are a few things that we have put in place following your comments:
You Said:
āIt is difficult to book a space in the free weights roomā
We Did:
We have doubled the capacity of this space by reducing the booking times from 1 hour to 30 minutes.Ā If you would like a longer workout, you are welcome to book 2 sessions back-to-back.
You Said:
āMore kettlebells of varying weights would be really helpful as it often feels like I need to make do with what's available rather than what I really need."
We Did:
We have purchased additional kettlebells and these are now available within the Fitness Suite.
You Said:
āCan weekend classes start earlier as itās good to get our training done and still have the whole day
ahead of usā.
We Did:
We have moved our Saturday morning classes from 10am to 9:15am so the classes are finished by 10:30 to allow our members to make the most of the weekend whilst still enjoying what we offer.
You Said:
āThe kids would like more help in teen gym, do you offer programmes or adviceā.
We Did:
All of our instructors completed a qualification in Physical Activity for Children covering ages 5-16. We can now offer programmes and advice for all ages.
You Said:
āDo you have any classes suitable for older generation not so high impactā.
We Did:
We have an external group offering brilliant classes suitable for older adults within our facilities, all of our instructors are now fully qualified in Older Adults to widen our target age group.
You Said:
āIt would be really good if we could try before we buy as I donāt want to make a commitment before I know if Iāll make use of itā.
We Did:
We provide a pay as you go option to allow you to use our facilities without committing to a membership.
You Said:
āIād prefer to have my consultation over the phone as I canāt always make it in for the short time it takesā.
We Did:
We are now offering both in person and phone call consultations to suit people who would prefer to have the option.
You Said:
āI find that beginner spin was too short, it was 30 minutes to be taught how to set up correctly and complete a spin classā.
We Did:
We have extended our beginner spin to 45 minutes to allow time for the instructor to help individuals set up the bike so that participants get enough time to exercise.
You Said:
āIt would be good to have a landmine plate instead of using the corner in the weights roomā.
We Did:
We have invested in a landmine plate which is fitted to the floor in the weights room to allow our members to have a wider variety of exercises.
You Said:
āIs there any chance we can get a female lifting bar for the free weightsā.
We Did:
We have introduced a new female lifting bar which is 15kg with a smaller radius which is suitable for all individuals to help with their weight lifting goals.
You Said:
āIt would be great to have more weight based classes in both the mornings and evenings as I canāt make evenings but enjoy the weightsā.
We Did:
We have introduced a 45 minute kettlebells class on a Tuesday morning and a circuit class using weights and other equipment on a Friday to widen our variety.
You Said:
āCan we have 45 minute classes instead of 30 in the morningsā.
We Did:
We have extended the times of some of our classes where applicable.
You Said:
āCan we have new yoga matsā.
We Did:
We have ordered a big bundle of new colourful yoga mats.
You Said:
āYou need better signage and colour, very difficult to find way around buildingā.
We Did:
We have installed new signage to help you find your way around the building. Signage is colour coded for sport and drama.
You Said:
āCan we introduce more exercise classes now that restrictions are liftedā.
We Did:
When it was safe to do so we brought back our popular strength and tone classes and our kettlebells classes to our fitness timetable.
You Said:
āDo you deliver level 3 personal training courses?ā.
We Did:
We assist with the delivery of level 3 personal training courses throughout the year with our partner EnergyWise Academy.
You Said:
āBring teen gym backā.
We Did:
We had stopped during covid period but once it was safe we reintroduced with more time slots due to increased popularity.
You Said:
āAny chance of some decent skipping ropesā.
We Did:
We have purchased several professional speed skipping ropes which are now available in the free weights room and the main gym area.
You Said:
āIs it possible to buy a weekend pass for teen gym rather than single sessionsā.
We Did:
We have introduced a Ā£5 pass for the weekend for the teen gym.
You Said:
āCan we improve the sound system in the studioā.
We Did:
We have improved the room acoustics by extending the speaker from the floor to allow enhanced sound quality and introduced a microphone for instructors.
You Said:
āCan we keep the booking system for the free weights room, I like the privacyā.
We Did:
We have retained the booking system for individuals that wish to use the facility.
You Said:
āMore than one Tricep rope for cablesā.
We Did:
We bought 2 new rope attachments and other attachments for the cables for a wider variety of exercises.
You Said:
āIt would be good to get new dumbbells & kettlebells in the fitness studioā.
We Did:
Bought a large selection of kettlebells and dumbbells to replace our old ones and heavier selection.
You Said:
āLighting in sports hall needs fixed, not suitable for badmintonā.
We Did:
All new lights in the sports hall meeting all requirements.
You Said:
āCould we get some new bumper plates for the free weightsā.
We Did:
All new bumper plates from 5kg-25kg per rack.
If you would like to make any suggestions, you can do so in the following ways:
- Speak to a member of the Sport & Fitness Team when you are in the Centre
- Fill in a ācustomer comments cardā, available at the sports reception or in the Fitness Suite
- Participate in our annual survey
- Email your suggestion to:
